Shipping & Returns Policy

  • Free Shipping

  • No Hidden Fees

  • Every item will ship within 1-2 business days and you will receive the order within 5-10 business days. The exception to the rule is if your filter is on backorder. At that time, the delivery time will be extended.

  • Returned items must be in the same condition that you received them in, in the original packaging.

  • Once your return is received and inspected, we will process a refund back to your original method of payment within 1-3 business days. Please note that your credit card company may not post the credit to your account for an additional 2-10 business days.

  • Tracking Information
    1. Customer will receive tracking information via email once the order has left our warehouse and FedEx has scanned the package.

  • To Start Your Return
    1. You must contact Customer Service at 888.293.9488 during regular business hours (M-F, 8-5 est.) to schedule a return.
    2. Please have the following information on hand when calling to place a return:
      1. Customer Name
      2. Order Number
      3. Reason for return

  • Return Deadline
    1. All returns must be done or postmarked within 45 days from the original purchase date.

  • Receive An Incorrect/Damaged Order?
    1. If customer received an incorrect item, no extra charges will be incurred. We will replace the incorrect items and the pay the additional return shipping charge.
    2. If customer receives a damaged item, no extra charges will be incurred. We require that the customer submit via email pictures for proof of damaged items.

  • Customer/Contractor Order Error
    1. If the customer has ordered the wrong filters or was given the wrong code by the contractor, they are responsible for returning the filters. FilterFetch is not responsible for the return shipping charge. Once we receive the filters in our warehouse, we will refund the customers original method of payment within 1-3 business days.

  • Return Shipping Address
    1. FilterFetch/Jackson Systems
      5418 Elmwood Ave.
      Indianapolis, IN 46203